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How COVID-19 Changed Riccarton Clinic

The ‘New Way': Our new normal for a doctor's appointment under Alert Level 3 restrictions was a Virtual Consult. These are still offered for the duration of Alert Level 2 and will still be available at Level 1. A Virtual Consult means that your doctor will telephone you to discuss your healthcare concerns and needs. From Alert Level 2 and lower we are pleased to return to offering Face-to-Face appointments.

Posted on 24 April 2020 |

Updated 20 August 2020

On Sunday 22 March 2020, the Royal New Zealand College of General Practitioners (RNZCGP) directed all GPs to rapidly move to doing more of their consultations by phone, email and video to help reduce the spread of COVID-19. Patients requiring in person GP appointments should still have them, but non-urgent routine appointments should be done via other means if possible. Riccarton Clinic met this challenge by changing our normal GP consultations to Virtual Consultations. As Level 4 reduced to Level 3 and 2 we have continued to offer Virtual Consultations but are now accepting bookings for Face-to-Face (i.e. traditional) doctor consultations. Level 1 is back to normal.

Booking an appointment: Virtual Consults and Face-to-Face Consults can be booked via the ‘Make an Online Booking’ button on our website. When booking a Virtual Consult, please specify which phone number we should call you on. A lot of things can now be done over the phone as some normal restrictions have been relaxed. If you are unsure whether you will need a Face-to-Face appointment, you can book a five-minute assessment phone call with your doctor through our Reception team (03 343 3661) - there is no charge for this assessment call. Your doctor will call you and decide whether a Virtual Consult or a Face-to-Face Consult is necessary. Face-to-Face consultations will always be necessary if your doctor needs to conduct a physical examination. For further guidance on whether you need a Virtual Consult or a Face-to-Face Consult, click here. Payments for consults can be made on our website. 

Ordering repeat prescriptions: The best way to order repeat prescriptions is online via our website or via the ManageMyHealth portal as we can easily communicate with you. You will be notified when your repeat script request has been approved. Payments can be made online via our website using the ‘Online Payment’ button on our home page. It is possible to send scripts directly to the patient if they have a smart phone. If you tell us where you would like the script to be sent we can send it electronically to them (at no charge). This should be done during the ordering process. See our Online Services page for a video of this process.

Coming to Riccarton Clinic: When you come to our clinic at Level 2 and above for a Face-to-Face Consult, you will be met by a staff member on arrival who will screen you for symptoms. In these times of enforced social distancing, we are happy for patients to be accompanied by a caregiver or support person but please limit this to one person per patient. It is easier for us to provide the distancing we should all be practicing if patients come alone or with just one other person.