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How COVID-19 Changed Riccarton Clinic

The ‘New Way': Our new normal for a doctor's appointment under Alert Level 3 restrictions is a Virtual Consult. This will continue for the duration of Alert Level 3 and possibly into Alert Level 2. This is to limit the number of patients in our building at any one time for the safety of both our patients and our staff. A Virtual Consult means that your doctor will telephone you to discuss your healthcare concerns and needs. If your doctor feels early on in the conversation that you will need to be seen in person, the telephone consult will be ended and your doctor will book you in for a Face-to-Face appointment.

Posted on 24 April 2020 |

On Sunday 22 March 2020, the Royal New Zealand College of General Practitioners (RNZCGP) directed all GPs to rapidly move to doing more of their consultations by phone, email and video to help reduce the spread of COVID-19. Patients requiring in person GP appointments should still have them, but non-urgent routine appointments should be done via other means if possible. Riccarton Clinic met this challenge by changing our normal GP consultations to Virtual Consultations.

Booking an appointment: Virtual Consults can be booked via the ‘Make an Online Booking’ button on our website. Payments can also be made on our website. When booking a Virtual Consult, please specify which phone number we should call you on. A lot of things can now be done over the phone as some normal restrictions have been relaxed. If you think that you will need a Face-to-Face appointment, you can book a five-minute assessment phone call with your doctor through our Reception team (03 343 3661). Your doctor will call you and decide whether a Virtual Consult or a Face-to-Face Consult is necessary. Face-to-Face consultations will always be necessary if your doctor needs to conduct a physical examination. For guidance on whether you need a Virtual Consult or a Face-to-Face Consult, click here.

Ordering repeat prescriptions: The best way to order repeat prescriptions is online via our website or via the ManageMyHealth portal as we can easily communicate with you. You will be notified when your repeat script request has been approved. Payments can be made online via our website using the ‘Online Payment’ button on our home page. All scripts are sent directly to the Unichem Pharmacy in our building unless you ask otherwise. This can be done during the ordering process. You will be contacted by the pharmacy when your script is ready to collect. To maintain social distancing, please do not come in until the pharmacy contacts you.

Coming to Riccarton Clinic: When you come to our clinic for a Face-to-Face Consult, you will be met by a staff member on arrival who will screen you for symptoms and provide you with a mask before entering the clinic. All patients seen at Riccarton Clinic are required to wear a mask to reduce the risk of transmission. In these times of enforced social distancing, we are happy for patients to be accompanied by a caregiver or support person but please limit this to one person per patient. It is easier for us to provide the distancing we should all be practicing if patients come alone or with just one other person.