The Accident Compensation Corporation (ACC) provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand.
If you or someone you care for is injured, get treatment as soon as possible. Don’t wait until you feel better, as this can often make the injury worse and your recovery longer. We will help you fill out an ACC claim form and send it to them. You will need to pay at least part of the cost of the first visit to a health professional; we can claim the rest back if your claim is accepted (it may not be, see later).
If you need to take time off work because of your injury, discuss this with your GP. They will complete a medical certificate for you, if they confirm that you do need time off work.
When ACC receives your claim form, they’ll contact you by phone or letter to let you know if your claim is accepted. If your claim is declined, they will tell you why. It may be because the injury is a non-work related disease or infection (including conditions you may have been born with), or a non-work related gradual process, or due to the ageing process. If you disagree with their decision, you can ask for a review.
When your claim is received by ACC, it is registered and given a unique claim number. Most claims are assessed at the registration centre and either accepted or declined based on individual circumstances and other criteria within 21 days of being lodged.
If you need further treatment, such as counselling, surgery or medical treatment, talk to your health professional first.